We remind you that the free technical support period for our software lasts for:
     - Two years (subsequent to date of purchase) for Astro-PC,
     - One year for Infociel Windows and Special Uranian Astrology.

The technical hotline is at your disposal (by phone, by fax, mail, e-mail) for problems concerning:
    - installation problems with the software
    - technical problems encountered in using the program.

The technical hotline staff is unfortunately not able to solve problems relating to:
    - printing, printers, or printer drivers (as these vary quite widely, change continually, and can only be solved by contacting your individual printer manufacturer or by consulting the instruction manual that came with your printer)
    - using Windows (as these problems should be solved by referring to your computer manuals or the Microsoft Company).

Beyond the free technical support periods, Aureas offers a fixed price hotline contract. If this interests you, please contact us.

HelpTech file :

For the Astro-PC and Infociel software, before calling our hotline, have a look on the content of the Helptech file.  It gives you the solution to some common problems. You can access this file from the program : Help menu, Technical information, or from the astrological directory (c:\program files\aureas85\helptech.hlp).

To contact our customer service :

hotline@aureas.com

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